This eLearning course explores emerging ICT trends, applications and experiences in WASH, and equips participants with a roadmap to design, develop and implement their own ICT-enabled solutions.
Target users are senior and middle managers and professional staff in water and sanitation utilities, in particular managing directors and the technical, commercial and ICT staff.
Also welcome are persons from national government entities, regulators, civil society and private sector organizations who seek to support utilities’ adoption of appropriate technologies to provide reliable and sustainable water and sanitation services.
There is already a great deal of knowledge and experience in the application of ICTs for Development (ICT4D), but most of this exists outside of the WASH sector. Water Service Providers (WSPs) in particular have limited exposure to key ICT applications and experiences, and when they do, the focus is on the novelty of the innovations, rather than how they can be adopted to develop and improve institutional structures and meet objectives.
This e-Learning course will build the practical capacity of both the participants and the institutions they serve. Participants will critically evaluate and discuss emerging ICT trends, applications and experiences in WASH and other development sectors. Through analyzing and engaging in discourse around key successes and failures of other WSPs, as well as directly interacting with various ICTs (for example testing Android-based mobile data collection apps, and web-based geospatial apps and databases), participants will expand their own knowledge, be better equipped to overcome their own obstacles, and develop, implement and sustainably scale ICT solutions in their own utility.
Participants will ultimately take their ICT roadmap back to their utility to implement new initiatives that directly improve services provision, customer satisfaction, revenue collection, finances, and asset management. This course showcases WSPs who have done just this - harnessing low-cost ICT-enabled solutions to bring to light and resolve the most pressing challenges (especially uncontrolled NRW), then using this new cost-recovery to increase access to and better leverage financing for further advancement of the utility and people they serve. Whether it’s rectifying incorrect customer information, uncovering faulty meters, identifying errors in the billing system, exposing internal fraud, or digitally mapping network assets and customers, each utility will realize the benefits of joining this course.
The preliminary table of contents (subject to changes) is available here:
Module 1: «Basics of ICT»
Brief information about the technical background of ICT and about common challenges in the water sector. For some of these challenges, the use of ICT can be helpful. This module gives also a short outlook on the economic side and on the implications, ICT may have on planing and administration of water infrastructure:
Module 2: «Requirements»
The lessons in this module give an overview on the devices with are needed on the side of the customers and on the side of a utility or an authority. It is not enough to collect data – they also have to be processed with the help of databases. The results have implications not only on the technical side but also on the political side of water services:
Module 3: «How to make good use of ICT»
The lessons in this module give short examples on how ICT can be applied. Not only the communication between utilities and their customers is highlighted – some examples are also given on how to improve the workflow within the utility itself with the help of ICT:
Module 4: «How to set up ICT in practice»
This module offers some examples for more or less complete systems. Based on a certain demand, the requirements on both the hard/software side as well as the implications for the utilities staff are listed. The module finishes with a list of criteria for a decision for or against certain hard- and software components:
Module 5: «Cases and practical experiences»
Some brief examples are introduced on how ICT was implemented for the water sector in the past. Scenarios does include examples from Africa and also from Asia and Europe:
Module 6: «Capacity Building»
What are the demands for the utilities staff involved into the introduction of ICT-based management and service techniques? What do they need to know? The module finishes the course with an overview on how to identify possible knowledge gaps and how to implement a TNA (Training Needs Assessment) strategy. A brief overview on possible training formats is given:
Please watch out for final dates, pre-requisites to join the course and the fees, which all will be published on this web-page. You can also send us an e-mail for further information.
[Click one of the images to download a preliminary course outline as PDF]